About this role
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience. Through hands-on leadership, coaching, and operational support, you’ll help drive daily excellence while building an engaged, trusting, and high-performing team.
Deliver warm, confident, and engaging customer service while preparing and cooking fresh offerings for hot and cold bar and grill stations. Support daily department operations to ensure excellent customer service, effective merchandising and rotation, adequate staffing coverage, and consistently high cleanliness standards.
Work closely with the Department Manager to execute departmental strategies and achieve stated goals. Build a positive, collaborative team culture by leading regular huddles to share goals, celebrate successes, strengthen product knowledge, and encourage two-way feedback.
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism. Provide office and administrative support including inventory management, ordering, invoicing, scheduling, and payroll functions.
Requirements
- A genuine passion for delivering engaging and exceptional customer service.
- Completion of a post-secondary program with an emphasis in Culinary Management, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role.
- The ability to thrive in a fast-paced, dynamic environment by effectively managing priorities while maintaining a high level of performance.
- Excellent organizational, analytical, and interpersonal skills, supported by strong mathematical aptitude.
- Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
- Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
- Fluency in English; French language skills considered an asset.
Responsibilities
- Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
- Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
- Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
- Build a positive, collaborative team culture by leading regular huddles to share goals, celebrate successes, strengthen product knowledge, and encourage two-way feedback.
- Bring our food experience to life by preparing and cooking fresh offerings for our hot and cold bar and grill stations.
- Support daily department operations to ensure excellent customer service, effective merchandising and rotation, adequate staffing coverage, and consistently high cleanliness standards.
- Provide office and administrative support including inventory management, ordering, invoicing, scheduling, and payroll functions.
- Follow all corporate policies and procedures with a strong focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
Benefits
- Comprehensive benefit program and coverage that varies by position
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